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Articles
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FAQ
How do I rent at Wedio?
Find the right gear, for the right price — in minutes. 1. Search & compare. Get inspired by the supply and add gear to your cart. 2. Book & get covered. Send a request to the lender and get instant coverage. 3. Start creating. Pick up the gear from the lender and create awesome footage. 4. Return and Review. Return the equipment and give the lender feedback on your experience.
How much does it cost to rent at Wedio?
You can rent for as little as €5 /day with Wedio. Wedio charges a service fee of 5% (ex. VAT) of the rental price. The service fee is included in the rental price when renting. Wedio’s service fee is used for administration & operation of wedio.com.
Is it safe to rent at Wedio?
At Wedio, we work for your safety! Therefore, we have implemented a number of different features that allows you to feel safe when renting your equipment at Wedio: - Instant coverage of the equipment - ID verification of all users - Internal rating system - Transparent terms and conditions
Designed for high-end film gear.
Secure Escrow Payment.
Third-Party Check.
Verified Sellers Only.
We carefully verify all sellers before they can sell equipment on Wedio.
Keep great stories alive.
Frequently asked questions.
What is Wedio Buyer Protection?
Wedio Buyer Protection is a set of features that ensures a safe and secure transaction for buyers on our platform. Here are some of the features included:
Secure Escrow Payment
Third-Party Check
Verified sellers
We carefully verify all sellers before they can sell equipment on Wedio. All members are verified with their national ID, address, previous experience, and social presence. This minimizes the chance of fraud.
Insured shipments
48-hour return policy
Personal support.
Our member success team is always just a phone call or chat away. We’re here to help you sort out any disputes.
How do I return gear?
1. Contact support.
2. Ship the gear back.
Send the equipment back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.
3. Receive a refund.
How does the Third-Party Check work?
The "Third-Party Check" is an optional service offered by Wedio for a small additional fee. It allows buyers to have the equipment they are interested in purchasing sent through a Wedio-certified service center to be checked and verified before committing to the purchase.
Here's how it works:
1. As a buyer, you choose to add the "Third-Party Check" service to your order before checkout.
2. The seller sends the gear to a Wedio-certified service center for inspection.
3. The service center performs a detailed check of the equipment and provides a status report to you.
4. Based on the report, you can decide whether or not to proceed with the purchase.
This service helps you avoid purchasing low-quality or defective equipment and gives you peace of mind knowing that the gear has been verified by a professional service center.
