Wedio Buyer Protection is a set of features that ensures a safe and secure transaction for buyers on our platform. Here are some of the features included:

Secure Escrow Payment

Third-Party Check

Verified sellers

We carefully verify all sellers before they can sell equipment on Wedio. All members are verified with their national ID, address, previous experience, and social presence. This minimizes the chance of fraud.

Insured shipments

48-hour return policy

Personal support.

Our member success team is always just a phone call or chat away. We’re here to help you sort out any disputes.

1. Contact support.

2. Ship the gear back.

Send the equipment back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.

3. Receive a refund.

The "Third-Party Check" is an optional service offered by Wedio for a small additional fee. It allows buyers to have the equipment they are interested in purchasing sent through a Wedio-certified service center to be checked and verified before committing to the purchase.

Here's how it works:

1. As a buyer, you choose to add the "Third-Party Check" service to your order before checkout.

2. The seller sends the gear to a Wedio-certified service center for inspection.

3. The service center performs a detailed check of the equipment and provides a status report to you.

4. Based on the report, you can decide whether or not to proceed with the purchase.

This service helps you avoid purchasing low-quality or defective equipment and gives you peace of mind knowing that the gear has been verified by a professional service center.