White Wedio subscription logo

Support center

Icon general

General

Icon products

Products

Icon coverage

Coverage

Icon delivery

Delivery

Icon payments

Payments

Icon renting-out

Renting out

Icon ending subscription

Ending Subscription

Didn't find an answer?

General

Products

Coverage

Delivery

Payments

Renting out

Ending Subscription


Where can Wedio ship to?

We offer global shipping. Contact support if your delivery address is not supported in checkout.

Do I have to erase the data from my subscribed product upon return?

Yes, in order for us to process returned products, it is important that you reset to factory settings.

If we cannot process your product after it is returned to us (due to personal settings) we may have to charge an additional payment to unlock / reset the device.

How do I return a product?

Here’s how our return process works.

If you want to end your subscription, you can return your product by following these steps:

1. Contact support to end your subscription and to get a return label.

2. Reset your product to factory settings; otherwise we may not be able to process your product (which may result in additional charges).

3. Place the product and all accessories back within its original packaging and place inside a shipping box. You can reuse the Wedio box for this, or any other shipping box.

4. Attach the return label to the box.

5. Hand over the package to your shipping provider allowing at least one day before the due date of your next subscription payment.


Once your return label has been scanned by your shipping provider, your monthly payments will be stopped. The subscription ends after the product has been received and successfully processed.

Do I have to pay for return shipments?

Return shipments are free in The Netherlands, Germany, United Kingdom and Denmark. Contact support for more details.

Do I have to accept the package personally?

Yes, in order for your products to arrive safely, the shipping provider requires your signature and presentation of your ID or passport upon delivery. Please make sure you are home at the time of delivery. If not, the shipping provider will leave your package at a parcel shop for you to collect later.
Unfortunately, it is not possible for another person to accept your package for you, even with your documents or power of attorney.

How long will the delivery take?

Delivery usually takes place within 7 working days after checkout. You can find the expected delivery on each product page. If your package is delayed, please contact our customer service.

Should I keep the product’s original packaging?

Yes, please keep the original packaging of the product intact for return shipping. This will allow the next Wedio member to enjoy the product as you did. You can also reuse the Wedio shipping box for the return or use something similar.

Didn't find an answer?